FAQ
Frequently Asked Questions
Please allow 1-3 working days for order preparation, plus the time for delivery by the courier.
• Standard 2/4 business days - Free Shipping
• Express 1/2 business days - € 21.50
The delivery time depends on the method you choose during the checkout.
Once your order has been dispatched you will automatically receive a message with the Tracking number via Email, so you can follow along on your order's journey to you! 🚚
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For any other concern contact us: help@pamporaleather.com
We have selected the most reliable couriers we work with. USPS, UPS, DHL and Fedex are the most used for international deliveries.
No additional fees or any type of taxes for all US and EU customers.
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For deliveries outside the EU and the US, we are not responsible for any additional costs during delivery, required in accordance with the laws of your country.
Share details about your shipping policies, item returns, or customer service.
You have 30 days to exchange your non-personalized and unused item. If you would like to exchange your item for another from our shop, please email us at help@pamporaleather.com for the complete guide.
Vegetable tanning (or the famous 'vachetta' or Florentine leather - often called), is the process that has been passed on for centuries from father to son as artisan Tuscan tradition. This is the luxury of vegetable tanned leather. An authentic product overcoming fashion and trends and gaining value with the passing of time.
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Choosing a product made of Tuscan Vegetable-Tanned Leather means choosing a one-of-a-kind object that uniquely reflects the owner’s values and lifestyle.
- Tanning: Vegetable Tanning
- Type of Leather: Bovine Top Grain Leather
- Exact Thickness 1,6 mm - (4 oz.)
- Type of Finishing: Full Grain
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We may need up to 4-5 working days additional to personalize your item.
* Personalized items cannot be returned or exchanged.
If your loved one doesn't like the (non-personalized) gift, it can be easily exchanged for another item from our shop or for a refund. All you need is to contact us at help@pamporaleather.com to arrange the exchange or return.
Pampora Leather is proud to offer a lifetime warranty for the leather used in our articles!
You have other 24 months of guarantee on all accessories parts.
We cover manufacturer defects in leather workmanship and hardware by reimbursement of repair costs, replacement of the item or a gift certificate if the leather article is no longer available.