Delivery & Returns
Delivery
Delivery time & Costs
Please allow 1-3 working days for order preparation, plus the time for delivery by the courier.
• Int Express3/4 business days - Free Shipping
• Int Priority® 1/2 business days - € 21.50
The delivery time depends on the method you choose during the checkout.
Order status & tracking
Once your order has been dispatched you will automatically receive a message with the Tracking number via Email, so you can follow along on your order's journey to you! 🚚
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For any other concern contact us: help@pamporaleather.com
Personalized items
We may need up to 3 working days additional to personalize your item.
Outside deliveries of U.S & EU
Standard deliveries to countries outside the United States and Europe can take up to 6 business days.
The couriers we use
We have selected the most reliable couriers we work with. UPS, DHL and Fedex are the most used for international deliveries.
Taxes & Duties
No additional fees or any type of taxes for all US and EU customers.
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For deliveries outside the EU and the US, we are not responsible for any additional costs during delivery, required in accordance with the laws of your country.
Returns
Return policy
Pampora Leather gladly accept returns, exchanges, and cancellations.
Please consider to contact us and to ship your unused item(s) within 30 days of delivery.
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You need to fill out the forms below, and ship the item packed adequately to the following address:
Pampora Leather
Via Grimani 12/1
30035 Mirano VE
Italy
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Please note: To be eligible for a return, your item must be unused and in the same condition that you received it. To rule out any unexpected charges, we have return points located in United States, Europe and United Kingdom. Contact us in advance to provide you with the closest point.
If you encounter any problem, please email us to assist you throughout the entire process: help@pamporaleather.com
Forms
• Fill your return request (open)
• Print the pro-forma (open)
Personalized items
Personalized items cannot be returned.
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Please contact us if you have any problems with your order. So we will try to find a friendly solution.
Exchanges
You have 30 days to exchange your non-personalized and unused item. If you would like to exchange your item for another from our shop, please email us at help@pamporaleather.com for the complete guide.
Gift returns
If your loved one doesn't like the (non-personalized) gift, it can be easily exchanged for another item from our shop or for a refund. All you need is to contact us at customer@pamporaleather.com to arrange the exchange or return.
Other Questions
If you have any additional questions, please do not hesitate to contact us at the following address: help@pamporaleather.com
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Related links:
Warranty
WORLDWIDE DELIVERY
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We prepare all deliveries by hand, and their processing time depends on the order, but usually takes from 1 to 3 business days.
All Pampora bags are shipped worldwide, exclusively from our laboratory located in Venice, Italy.
30-DAYS RETURN
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Simple and easy return process with - no questions asked.
You have 30 days from receipt of your item to return it to one of our return points located in Italy (Europe), United States and United Kingdom.